Refund policy

Return & Refund Policy

Thank you for shopping at Sajvya Store.

When you can request a return or refund
You can request a replacement or refund if your order arrives damaged, defective, or is not the item you ordered.

How to request
Please contact us within 48 hours of delivery by email at sajvyaofficial@gmail.com. Share your order number and a clear photo or an unboxing video that shows the problem. Without this, we may not be able to approve the request.

What happens next
After we verify your request, we will send a replacement or refund your money. Please do not send the product back until we confirm and share the return address.

Refund time
Approved refunds are sent to your original payment method within 10 to 12 business days. For Cash on Delivery orders, we will ask for your UPI ID or bank details.

Not eligible for return
Products that are used, opened or damaged by the customer, and products marked "Non-returnable" on the product page. Change of mind returns are not accepted.

Order cancellation
You can cancel before the order is dispatched. Contact us as soon as possible with your order number.